Guest Experience Manager | Luxury Lodge | Kruger National Park | LB

Guest Experience Manager | Luxury Lodge | Kruger National Park

Kendrick Recruitment is currently seeking an experienced and guest-focused Guest Experience Manager for a luxury lodge located in the Kruger National Park. This is an exceptional opportunity for a hospitality professional with a passion for delivering personalised service and creating unforgettable guest experiences in a world-class safari environment.

Package

Salary: Negotiable, depending on experience

Live-in position

Requirements

Previous experience in a Guest Experience, Front Office or Lodge Management role within a luxury lodge or five-star hospitality environment

Exceptional guest relations and communication skills

Strong leadership and organisational abilities

High attention to detail with a passion for service excellence

Ability to anticipate guest needs and create memorable experiences

Experience coordinating guest activities, special occasions and personalised itineraries

Strong administrative and computer skills

Ability to work well under pressure in a remote environment

Valid driver's licence advantageous

Key Responsibilities

Deliver exceptional guest experiences throughout every stage of the guest journey

Welcome guests on arrival and ensure seamless check-in and departure processes

Manage guest requests, preferences and special occasions with professionalism and attention to detail

Maintain the highest standards of hospitality and personalised service

Coordinate closely with the front office, housekeeping, kitchen and guiding teams

Handle guest feedback promptly and effectively, ensuring complete guest satisfaction

Oversee daily guest activities and ensure smooth operational flow

Train and mentor guest-facing staff to uphold luxury service standards

Assist with lodge administration and reporting where required

This is an outstanding opportunity for a passionate hospitality professional to join a luxury safari lodge in the Kruger National Park and play a key role in delivering exceptional guest experiences.

Please note that if you do not hear from us within 7 working days, kindly consider your application unsuccessful.