Guest Liaison Officer

Our client, a 5* hotel, is in search of an experienced Guest Liaison Officer who will be responsible for delivering an exceptional, personalised guest experience from arrival through to departure. With a warm and polished approach, the role anticipates guest needs, coordinates bespoke requests and ensures seamless communication across the property.

The position requires exceptional attention to detail, discretion, professionalism and a genuine passion for luxury hospitality.

Requirements:

Grade 12 / Matric;Hospitality qualification advantageous

Minimum 2 years’ experience in a luxury 5-star hotel, or 1 year in a 5-star Front Office environment

Excellent command of English with strong communication skills

Highly presentable, polished and guest-focused

Strong computer literacy, including Microsoft Office

Experience with a Property Management System advantageous

Valid Driver’s Licence; Pr

DP advantageous

Additional South African language advantageous

International travel experience advantageous

Flexible to work shifts, weekends and public holidays

Responsibilities:

Deliver a warm, personalised and discreet welcome to every guest.

Anticipate guest needs and proactively manage special requests, preferences and itineraries.

Ensure seamless communication and service delivery across all relevant departments.

Maintain accurate guest profiles and administrative records.

Manage cash and revenue transactions with absolute accuracy and integrity.

Promote the property’s facilities and services through refined, appropriate suggestive selling.

Resolve guest requests and concerns personally, following through to a successful outcome.

Escalate matters appropriately while maintaining professionalism and discretion.

Consistently uphold the highest standards of luxury hospitality and guest service.

Please submit your updated CV, a professional profile photo and contactable references. Only shortlisted candidates will be contacted.