Guest Relations Officer – Award-Winning Luxury Wine Estate – Stellenbosch
Hospitality Jobs Africa
About this role
Guest Relations Officer – Award-Winning Luxury Wine Estate – Stellenbosch
Our client is seeking a passionate and service-driven Guest Relations Officer to join an award-winning luxury wine estate in Stellenbosch. This permanent opportunity is ideal for an experienced hospitality professional who thrives on delivering exceptional guest experiences and creating memorable stays from arrival through to departure. If you’re searching for Guest Relations Jobs in Stellenbosch, Luxury Hotel Jobs, Wine Estate Careers, or Hospitality Jobs South Africa, this could be the perfect opportunity to advance your career.
Description:
As the Guest Relations Officer, you will be the first point of contact for guests, ensuring every interaction reflects the highest standards of luxury hospitality. Your responsibilities will include managing guest arrivals and departures, coordinating reservations and itineraries, arranging transfers and experiences, updating guest profiles, assisting with restaurant and spa bookings, and liaising with various departments to ensure seamless service throughout each guest’s stay. You’ll also assist with occasional night audit duties and proactively resolve guest requests while maintaining exceptional attention to detail.
Requirements:
- Hospitality Certificate or Diploma
- Minimum 2–3 years’ experience in Guest Relations within a luxury hotel, lodge or wine estate
- Strong administration and computer skills
- Experience with Protel or similar Property Management Systems advantageous
- Excellent communication and interpersonal skills
- Professional, well-presented and guest-focused
- Ability to work shifts, weekends and public holidays
- Reliable transport essential
Salary & Benefits
- Salary: Market Related
- Permanent position
- Excellent career development opportunities within a luxury hospitality environment
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