HEAD RECEPTIONIST - Stellenbosch Wine Estate Hotel

Located on one of the oldest wine farms in South Africa and uniquely situated on the R44 between Stellenbosch and Somerset West, this estate offers Wine & Craft Tastings, Family Market & Deli, Outdoor Activities, Wedding and Function Facilities and luxury 5-star boutique hotel & spa with 52 individually styled rooms and suites, including Premier rooms, Garden suites, Mountain View suites, and Poolside rooms Pro

Staff

Select are in search of a HEAD RECEPTIONIST to lead this dynamic front desk team and to manage daily guest services while ensuring the highest 5-star standards of hospitality. REQUIREMENTS AND SKILLS

Experience: At least 5 years prior work experience in hotel front office positions.

Software: Knowledge of Property Management Systems (PMS) like Opera & Protel.

Communication: Strong verbal and written skills.

Problem-Solving: Ability to stay calm and make decisions under pressure.

Organisational Skills: Strong planning, administration and organisational skills with high level of accuracy KEY RESPONSIBILITIES

Team Leadership: Supervise, train, and schedule front desk staff.

Guest Relations: Welcome VIP guests and resolve complex complaints.

Operations: Oversee smooth check-in and check-out procedures.

Department Coordination: Work with housekeeping and maintenance teams.

Reporting: Prepare daily occupancy and financial reports. RESPONSIBILITIES

Answering incoming telephone calls from prospective and existing guests

Assisting guests with hotel reservations

Assigning rooms and suites to guests

Processing credit card transactions for lodging, room service and other hotel costs

Transferring phone calls to guest rooms

Providing guests with wake-up phone calls

Assisting with guest requests and complaints

Maintaining accurate records of guest charges (room service, pay-per-view, spa services, etc.)