Learning and Development Manager | Remote | LB

Learning & Development Manager | Luxury Private Game Reserve

Remote / Split Role (50% Reserve | 50% Head Office – Johannesburg preferred)

Salary: Negotiable (DOE)

Kendrick Recruitment is currently seeking a passionate and strategic Learning & Development Manager for a leading luxury private game reserve. This is a unique opportunity for a people-focused professional who is driven by development, excellence, and purpose-led hospitality within a conservation-based environment.

The successful candidate will play a key role in shaping and driving the learning culture across the organisation, ensuring continuous development, service excellence, and leadership growth across all departments.

Key Responsibilities:

Learning & Development Strategy

Develop and implement the annual L&D strategy aligned with operational goals

Conduct skills gap analyses and identify training needs across departments

Design structured learning programmes for hospitality, leadership, compliance, and guest service excellence

Promote a strong culture of continuous learning and professional development

Training Delivery & Facilitation

Facilitate inductions, workshops, training sessions, and development programmes

Coordinate external facilitators and accredited training providers

Oversee onboarding and orientation programmes for new employees

Develop training materials, SOP guides, manuals, and learning resources

Compliance & Skills Development

Ensure compliance with labour legislation and skills development requirements

Manage Workplace Skills Plans (WS

Ps) and Annual Training Reports (AT

Rs)

Maintain accurate training records and reporting systems

Monitor training budgets and ensure cost-effective delivery of programmes

Requirements:

Degree in Human Resources, Learning & Development, Organisational Development, or related field

Proven experience in L&D or Training within luxury hospitality or service-driven environments

Facilitation experience essential; assessor/moderator qualifications advantageous

Knowledge of SETA processes and South African skills development legislation advantageous

Strong understanding of hospitality operations and service standards

Computer literate (Microsoft Office and learning systems)

Personal Attributes:

Excellent facilitation and presentation skills

Strong interpersonal and communication abilities

Ability to coach and influence at all levels

Highly organised with strong administrative capability

Emotionally intelligent and culturally sensitive

Passionate about people development and conservation-led hospitality

Key Performance Indicators:

Completion and implementation of annual training plans

Improvement in service standards and guest feedback

Compliance with statutory training requirements

Successful onboarding completion rates

Training participation and assessment outcomes

Departmental satisfaction with training support

This is a meaningful opportunity to shape the growth and development of a passionate hospitality team within a world-class conservation environment.

If you do not hear from us within 7 working days, please consider your application unsuccessful.