Receptionist - Cape Town

Large 5* Hotel in Cape Town is looking for an experienced, people centric and professional Front Office Receptionist.

Duties:

Attend to all guest needs, including but not limited to registration, check in`s, check outs

Kindly and promptly address guest inquiries, requests, and matters of concern

Provide information about hotel services, amenities, and local attractions

Coordinate with other hotel departments to fulfil guest needs and requests

Manage reservations, cancellations, and room assignments and all front desk related tasks

Ensure all relevant policies and procedures are adhered to

Complete all relevant end of day activities and reporting

Maintain and adhere to relevant health and safety protocols as required

Process relevant payment processes

Answer and respond to incoming calls with the appropriate telephone etiquette

Process payments, handle cash, and maintain accurate records

Maintain a tidy and organized front desk area

Use Opera PMS for check-ins, check-outs, and guest information

Answer emails, assisting guests with enquiries and invoicing

Perform other duties and tasks as operationally required

Requirements:

Grade 12

Recognized Hospitality Qualification preferred

At least 1 – 2 years’ experience working in a 4 / 5* hotel environment within in a receptionist role

Well-groomed and professional disposition

Confident and calm demeanour

Excellent telephone and email etiquette

Ability to manage conflict and challenging situations with respect and confidence

Positive and friendly attitude

Strong organizational and planning skills

Sound financial acumen

Ability to multitask and work within a fast paced pressurized and team orientated environment

Excellent communication and interpersonal skills.

Strong attention to detail and efficiency pertaining to area of responsibility

Flexibility to work on weekends, public holidays, evenings and as per operational requirements

Be well versed in the English language essential

Proficiency in Microsoft Office and Opera essential