Receptionist | KwaZulu Natal | Heritage Lodge

Receptionist | KZN Heritage Lodge

Join a renowned heritage lodge in Kwa

Zulu-Natal as a RECEPTIONIST. Deliver exceptional guest service in a unique live-in hospitality role.

Location: Kwa

Zulu-Natal, South Africa

Salary: From R9,000 per month, negotiable depending on experience

Position Type: Permanent, Live-In

Start Date: Immediate

About the Opportunity

An exciting opportunity is available for a highly presentable, professional, and ambitious Receptionist to join one of South Africa's most celebrated heritage lodges. Nestled in the heart of Kwa

Zulu-Natal and overlooking the Buffalo River, this unique destination is internationally recognised for its immersive battlefield tours of Isandlwana and Rorke's Drift, offering guests an unforgettable historical and hospitality experience.

The Role of Receptionist

We are seeking a motivated and versatile hospitality professional who will be primarily responsible for reception and front desk operations while also assisting the Manager and providing support across various departments as needed.

This position is ideally suited to someone who enjoys working with people, takes pride in delivering outstanding customer service, and thrives in a hands-on hospitality environment. The successful candidate will play a key role in ensuring that every guest receives attentive, professional, and friendly service throughout their stay.

As the first point of contact for visitors, you will represent the lodge and contribute significantly to maintaining its reputation for excellence. You must demonstrate strong organisational abilities, excellent communication skills, and the confidence to manage a variety of responsibilities in a dynamic environment.

Receptionist Key Responsibilities

Welcoming guests and managing all front desk activities

Handling guest enquiries, bookings, and requests professionally

Delivering exceptional guest relations and customer service

Assisting with administrative and reception duties

Supporting the Manager with operational requirements

Assisting in various departments when required

Coordinating reservations and managing booking systems

Monitoring stock levels and assisting with stock control procedures

Supporting housekeeping operations to maintain high standards

Assisting with kitchen and hospitality-related administration

Helping to supervise and coordinate staff when necessary

Ensuring a seamless guest experience from arrival to departure

Requirements

To be considered for this position, candidates should possess the following:

Previous experience within a lodge, guest house, hotel, or hospitality environment

Strong organisational and management skills

Excellent guest relations and front desk experience

Knowledge of general lodge operations

Experience in staff management and team coordination

Understanding of kitchen operations and hospitality service standards

Experience with reservations and booking management

Knowledge of SEMPER reservations software will be advantageous

Experience with stock control procedures

Housekeeping management experience will be beneficial

Excellent communication and interpersonal skills

Professional appearance and presentation

Ability to multitask and work across different departments

Strong problem-solving abilities and attention to detail

Essential Requirements100% fluency in English, both written and spoken

Valid driver's licence

Ability to live and work in a remote hospitality environment

A genuine passion for looking after guests and creating memorable experiences

While not essential, owning a vehicle would be advantageous, particularly for travel during leave periods, as public transport options in the area are extremely limited.

Benefits

This is a live-in position that offers:

En-suite accommodation

All meals provided

Laundry services included

Opportunity to work at a renowned heritage tourism destination

Exposure to international guests and unique cultural experiences

How to Apply

To apply for Receptionist | KZN Heritage Lodge, please send your updated CV with a recent photo.

All references will be verified, and background checks may be conducted.

Only candidates who meet the requirements and submit complete applications will be contacted.

About Recruit for Africa

Recruit for Africa is a South Africa–based recruitment agency specialising in hospitality, retail, chefs, and lodge placements across Africa and international markets. Our expert recruiters guide candidates from application through onboarding, ensuring a smooth and professional hiring experience. Visit our website for more hospitality career opportunities.