Relief Travel Specialist - Luxury Safari Tours Company - Johannesburg | LB

Kendrick Recruitment

About this role

โœˆ๏ธ Relief Travel Specialist | Luxury Safari Tours Company | Johannesburg ๐ŸŒ๐Ÿ’ฐ Salary: Negotiable DOE | ๐Ÿ  Live-Out

Kendrick Recruitment is seeking a dynamic and experienced Relief Travel Specialist for a well-established luxury safari tours company based in Johannesburg. This role is ideal for a seasoned travel professional who thrives in a fast-paced, collaborative environment and is passionate about creating exceptional travel experiences.๐Ÿ”‘ Key Responsibilities

  • Manage travel consultant desks during leave or educational trips, handling requotes and ongoing proposals
  • Assist with brochure quotes and booking processes
  • Coordinate and develop agent educational and hosted trips in collaboration with the Sales team
  • Support implementation and testing of new systems and procedures
  • Follow up on provisional bookings and convert dead leads during quieter periods
  • Load bookings for consultants during peak periods
  • Creatively plan and design customised travel itineraries
  • Maintain clear and consistent communication with agents, internal sales teams, suppliers, and colleagues
  • Participate in emergency duty rotation and work early/late shifts on a weekly schedule
  • Uphold company values focused on people, land, and wildlife๐ŸŽ“ Knowledge & Experience Required
  • Minimum 3โ€“5 years of inbound tour consulting experience
  • Strong knowledge of South Africa, Southern and East Africa (preferred)
  • Experience with Tourplan and Microsoft Office (Word, Excel, Power

Point, Outlook)

  • Familiarity with WETU and travel industry platforms
  • Excellent understanding of product knowledge, terms and conditions, and supplier networks
  • Experience with the sales process, market segmentation, and travel channels๐ŸŒŸ Skills & Attributes
  • Strong administrative and organisational skills
  • Excellent interpersonal and communication abilities
  • Problem-solving mindset with attention to detail
  • Self-motivated, proactive, and team-oriented
  • Passion for guest satisfaction and service excellence
  • Willingness to support and inspire others
  • Calm, professional demeanor with the ability to work under pressure