Remote Guest Front Office – Hotels / Apartments – UK-Based Company

Remote Guest Front Office – Hotels / Apartments – UK-Based Company

Remote Guest Front Office – Hotels / Apartments – UK-Based Company

Guest-services and complaint-resolution experience is essential. Applicants must have previous hotel, serviced-apartment, aparthotel or Airbnb guest experience.

Location: Fully Remote – South African Applicants Only

Salary: R26,000 per month, negotiable based on experience

Employment Type: Full-time

Essential Hospitality Experience Required

This is a hospitality-only position. The primary responsibility is to manage and resolve guest complaints professionally, efficiently and with genuine care.

Applicants must have previous guest-services, front-office or reservations experience within a hotel, serviced apartment, aparthotel or Airbnb environment.

Proven experience handling difficult guests, resolving complaints and taking ownership of guest concerns through to completion is essential.

Description:

Key Responsibilities

• Manage guest complaints from initial contact through to resolution.
• Respond to guest enquiries via telephone, email and booking platforms.
• Assist with reservations, amendments, cancellations, check-ins and check-outs.
• Liaise with housekeeping, maintenance and operational teams.
• Record guest interactions and escalate urgent matters when required.
• Deliver professional service to international guests.

Requirements:

Minimum Requirements

• Relevant hotel, aparthotel or serviced-apartment experience.
• Strong complaint-resolution and guest-relations experience.
• Excellent spoken and written English.
• Calm, professional and solutions-focused approach.
• Strong administrative and communication skills.
• Able to work independently and manage a fast-paced workload.
• Available for UK-aligned hours, rotational weekends and occasional later shifts.

Mandatory Remote-Working Requirements

• Windows PC or laptop only – no Macs or Chromebooks.
• Fibre internet with a minimum speed of 20 Mbps upload and download.
• ISP invoice or contract as proof of connection.
• Screenshot of About This PC and an OVH speed test.
• Headset with a clear microphone.
• Reliable power-backup solution.
• Quiet and professional home-working environment.

Working Hours

• Standard: Monday to Friday, 8:30am–5:00pm.
• Weekend rotation every four to five weeks: Long Saturday and Sunday shifts, with Tuesday to Thursday off.
• Later shift every eight to twelve weeks: Tuesday to Thursday, 2:30pm–10:00pm.

Why Apply?

• Fully remote opportunity for South African applicants.
• Join a growing UK hospitality company.
• Supportive, family-run culture.
• International exposure and career-growth potential.

To apply for this job, click here.

If you have not heard back from us within 7 days, please accept that your application was not successful on this occasion, Have a look at more of our available jobs in the Hospitality and Catering industry.