Sales Coordinator (ELITE LUX LODGE) - SJ26101

Safari JOBS is recruiting for an enthusiastic and highly organised Sales Coordinator to join the Cape Town-based commercial team of an award-winning, ultra-luxury safari company. The role will provide high-quality administrative and sales support to the Commercial Manager and Head of Sales, while also assisting with trade partner communication, marketing coordination, financial administration and reservations support when required. The successful candidate will also work closely with the Marketing & PR Manager and collaborate across the wider commercial team, and will play an important role in keeping the commercial function organised, responsive and accurately administered, while helping to maintain strong relationships with travel advisors, tour operators, trade partners and clients. This is a full-time, office-based position in Cape Town and requires flexibility in work scheduling and responsiveness to occasional urgent operational requirements, including alternate-weekend reservations support when required. The ideal candidate will be enthusiastic, organised and highly attentive to detail, with a natural inclination towards adding structure and keeping things on track. The company is looking for a stable, committed person who is comfortable working within a practical, hands-on environment where, although important SOP’s are in place, the focus is very much on getting the work done efficiently. A good understanding of the leisure buying channel would be highly beneficial. The ideal candidate is already Cape Town based, with preference for candidates residing within reasonable daily commuting distance of the Southern Suburbs. Candidates residing further afield must be comfortable with the daily commute, as hybrid or remote working cannot currently be offered. 𝗠𝗜𝗡𝗜𝗠𝗨𝗠 𝗥𝗘𝗤𝗨𝗜𝗥𝗘𝗠𝗘𝗡𝗧𝗦 𝗙𝗢𝗥 𝗔𝗣𝗣𝗟𝗜𝗖𝗔𝗧𝗜𝗢𝗡𝗦Clear criminal record;Excellent employment track record – references will be verified;Excellent English fluency & literacy;Confident and professional telephone and email manner;Minimum 2 years’ experience in luxury hospitality, tourism or travel sales;A good understanding of the leisure tourism trade, including key channels, travel agencies, tour operators and relevant trade partners;Demonstrated experience in sales or commercial coordination, administration or a similar support role;Strong organisational and project coordination capabilities;Excellent attention to detail and accuracy;Ability to manage multiple priorities and meet deadlines in a fast paced environment;Ability to work independently while collaborating effectively across departments;High level of professionalism, discretion and personal accountability;Strong written and verbal communication skills𝗔𝗗𝗩𝗔𝗡𝗧𝗔𝗚𝗘 𝗖𝗥𝗜𝗧𝗘𝗥𝗜𝗔Experience within luxury safari, hospitality or experiential travel;A good understanding of the leisure buying channel;Previous Airtable and or Protel experience 𝗔𝗧𝗧𝗥𝗜𝗕𝗨𝗧𝗘𝗦 𝗦𝗢𝗨𝗚𝗛𝗧Passionate about luxury hospitality and delivering an exceptional client and trade partner experience; Strong initiative and a proactive approach; Results driven and commercially aware; Confident relationship builder; Adaptable, resilient and comfortable working in a dynamic environment; Highly organised with strong attention to detail; Collaborative team player; Enthusiastic; Likes adding structure. 𝗞𝗘𝗬 𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦 𝙎𝙖𝙡𝙚𝙨 & 𝘾𝙤𝙢𝙢𝙚𝙧𝙘𝙞𝙖𝙡 𝘼𝙙𝙢𝙞𝙣𝙞𝙨𝙩𝙧𝙖𝙩𝙞𝙤𝙣Manage calendars and schedule meetings for the Commercial Manager, Marketing & PR Manager and Head of Sales.

Liaise with travel agents and trade partners worldwide to coordinate appointments and calls.

Maintain and update the CRM system, ensuring all client interactions, sales activity and follow ups are accurately recorded.

Assist in the preparation of sales presentations, reports and commercial or marketing materials.

Organise and track sales contracts, agreements and trade partner documentation.

Send STO agreements to clients and track and file signed agreements.𝙏𝙧𝙖𝙙𝙚 & 𝙋𝙖𝙧𝙩𝙣𝙚𝙧 𝘾𝙤𝙢𝙢𝙪𝙣𝙞𝙘𝙖𝙩𝙞𝙤𝙣Serve as a first point of contact for inbound trade partner enquiries.

Assist with following up on sales leads and reservation enquiries on behalf of the Head of Sales.

Assist in managing relationships with key luxury travel agencies, tour operators and travel advisors.𝙈𝙖𝙧𝙠𝙚𝙩𝙞𝙣𝙜 𝘾𝙤𝙤𝙧𝙙𝙞𝙣𝙖𝙩𝙞𝙤𝙣Support the marketing team in executing campaigns, newsletters and social media updates.

Assist in organising trade events, roadshows and media FAM trips.

Ensure marketing collateral is up to date and distributed to partners as needed.𝙁𝙞𝙣𝙖𝙣𝙘𝙞𝙖𝙡 & 𝘽𝙪𝙙𝙜𝙚𝙩 𝙎𝙪𝙥𝙥𝙤𝙧𝙩Ensure the cash flow report is prepared and submitted to Finance on time.

Process and track invoices, ensuring they are submitted to Finance for payment without delay.

Maintain and update the budget sheet, ensuring accurate financial records and tracking of expenses.𝙍𝙚𝙨𝙚𝙧𝙫𝙖𝙩𝙞𝙤𝙣𝙨 𝙎𝙪𝙥𝙥𝙤𝙧𝙩Assist the Reservations team when the Reservationist is on leave.

Answer the Reservations phone and respond to urgent reservation requests on alternate weekends.𝘾𝙡𝙞𝙚𝙣𝙩 & 𝙎𝙩𝙖𝙠𝙚𝙝𝙤𝙡𝙙𝙚𝙧 𝙍𝙚𝙡𝙖𝙩𝙞𝙤𝙣𝙨Promote the interests of the Company’s employees, guests, clients and potential clients at all times.

Treat clients, guests, potential clients, employees and trade partners with courtesy and professionalism.

Handle enquiries and complaints concerning the Company’s service with courtesy, urgency and appropriate follow through.

Represent the company professionally in all interactions with clients, trade partners and other stakeholders.𝘼𝙙𝙙𝙞𝙩𝙞𝙤𝙣𝙖𝙡 𝙍𝙚𝙨𝙥𝙤𝙣𝙨𝙞𝙗𝙞𝙡𝙞𝙩𝙞𝙚𝙨Perform other reasonable duties from time to time as required to support the team and company objectives. 𝗥𝗘𝗠𝗨𝗡𝗘𝗥𝗔𝗧𝗜𝗢𝗡 / 𝗣𝗔𝗖𝗞𝗔𝗚𝗘 / 𝗪𝗢𝗥𝗞 𝗖𝗬𝗖𝗟𝗘Very negotiable for the right candidate!𝙋𝙡𝙚𝙖𝙨𝙚 𝙖𝙙𝙫𝙞𝙨𝙚 𝙮𝙤𝙪𝙧 𝙨𝙖𝙡𝙖𝙧𝙮 𝙚𝙭𝙥𝙚𝙘𝙩𝙖𝙩𝙞𝙤𝙣 𝙪𝙥𝙤𝙣 𝙖𝙥𝙥𝙡𝙞𝙘𝙖𝙩𝙞𝙤𝙣; Full-time, office-based position, Monday to Friday -Office hours: 08h00 – 17h00 OR 08h30 – 17h30, by prior arrangement; Alternate weekend support (FROM HOME): Every second weekend, responsible for manning the Reservations phone and completing a daily check for urgent reservation emails, primarily relating to weather-related logistical changes for guest arrivals and departures. Limited intervention is generally anticipated. Unfortunately no general hybrid working option available at this stage. 𝗔𝗣𝗣𝗟𝗜𝗖𝗔𝗧𝗜𝗢𝗡 𝗣𝗥𝗢𝗖𝗘𝗦𝗦Please submit your 𝘂𝗽-𝘁𝗼-𝗱𝗮𝘁𝗲 𝟮𝟬𝟮𝟲 𝗖𝗩, a recent 𝗵𝗲𝗮𝗱-𝗮𝗻𝗱-𝘀𝗵𝗼𝘂𝗹𝗱𝗲𝗿𝘀 𝗽𝗵𝗼𝘁𝗼𝗴𝗿𝗮𝗽𝗵, copies of relevant 𝗾𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 / certificates, and contactable references for your 𝗹𝗮𝘀𝘁 𝘁𝗵𝗿𝗲𝗲 𝗿𝗼𝗹𝗲𝘀. Written reference letters to be included if available. We sincerely value every application submitted. While only shortlisted candidates who meet the role requirements will be contacted, you are most welcome to follow our advertising & social media platforms for future opportunities that may better align with your profile.