Travel Administrator - Luxury Safari & Travel Company - Cape Town (Hybrid) | SL

Travel Administrator - Luxury Safari & Travel Company - Cape Town (Hybrid)

Kendrick Recruitment is searching for a detail-driven, organised and operationally capable Travel Administrator for a well-regarded, responsible luxury travel operator with extraordinary remote properties in Zambia and Madagascar.

This is a structured, detail-driven position focused on administration, supplier coordination and system accuracy. While not a revenue-carrying role, it carries significant operational accountability and requires a high degree of ownership and professionalism. The Travel Administrator works closely with the Travel Designers and Operations teams to ensure every confirmed booking is prepared with precision and care.

Please note: This is not an entry-level position. Candidates should have approximately 3 to 4 years of relevant travel industry experience with a solid understanding of the operational and administrative side of travel. Cape Town-based candidates preferred.

Minimum Requirements:

Minimum 3 to 4 years' experience in a reservations, travel administration or travel operations role - essential

Experience within luxury travel or hospitality advantageous

Strong working knowledge of Microsoft Office - essential

Experience with Res Request, Safari Portal and Hub

Spot advantageous

High level of accuracy and attention to detail - essential

Strong organisational and deadline management skills

Excellent written and verbal English communication skills

Commercial awareness without direct sales responsibility

Ability to work independently and know when to escalate proactively

Professional, discreet and confidential in handling guest and commercial data

Willingness to work flexible hours when required

Genuine passion for luxury travel and conservation-led tourism

Stable work history with contactable references

Key Responsibilities:📋 Administrative & Reservations Support

Manage and distribute the reservations inbox in line with team workflow

Issue invoices on allocated bookings and follow up on outstanding payments

Maintain booking accuracy across Res Request, Safari Portal and Hub

Spot

Conduct regular booking audits to ensure operational and financial accuracy

Prepare and distribute reports as required

Provide structured administrative support to the Travel Designer team🤝 Supplier & Operational Coordination

Independently reconfirm third-party services including flights, transfers and accommodation

Ensure all supplier confirmations are accurately reflected in booking systems

Liaise with Operations teams to ensure seamless pre-arrival preparation

Escalate discrepancies or risks to senior team members proactively🌟 Guest Experience Support

Capture and maintain accurate guest profiling information in required systems

Collate and prepare booking documentation for Operations teams

Support the coordination of agent familiarisation and hosted educational trips✈️ Internal Travel Coordination

Assist with issuing internal flight tickets

Arrange internal travel logistics for senior management when required

Package:

Competitive CTC package

Hybrid working arrangement - Cape Town based

Permanent position - to start ASAP

Should you feel you are the right fit for this role, please apply with your updated CV, contactable references and a recent head and shoulders photo ASAP!📌 Please Note: If you do not receive feedback within 7 working days, kindly consider your application unsuccessful.