ZMO 19188 - Housekeeping & Laundry Manager

Employer Description

Luxury Lodge in Sabi Sands

Job Description

Our client is seeking a Housekeeping & Laundry Manager to lead and coordinate housekeeping and laundry operations at a luxury safari lodge. This permanent live-in role requires a hands-on leader with a passion for service excellence, exceptional attention to detail and the ability to motivate and manage a team in a five-star hospitality environment.

Key Responsibilities:

Ensure five-star guest experience through exceptional housekeeping standards

Manage, oversee, and schedule a team of 20 housekeepers fairly and effectively

Conduct regular inspections of guest rooms, public areas, back-of-house and laundry facilities

Monitor performance, provide training and maintain high cleanliness standards

Oversee departmental budgets, cost control and inventory management

Ensure adherence to operational standards and Health & Safety guidelines

Review guest feedback and address complaints promptly

Maintain strong collaboration with other departments for seamless operations

Qualifications

Minimum 5 years’ experience in luxury hospitality housekeeping

At least 2 years’ experience managing a housekeeping department in a five-star lodge, hotel, or luxury property

Strong computer literacy: Microsoft Excel, Word, Outlook, Power

Point; HMS Infor and Sage advantageous

Proven experience in cost and inventory control

Excellent command of English (written and verbal)

Skills

Passion for people and service excellence

Professional presentation and conduct

Exceptional leadership and team management skills

Strong interpersonal skills with cultural sensitivity

Calm under pressure, proactive, and solution-oriented

High level of accountability, integrity and pride in work

Exceptional attention to detail and organizational skills

Flexible, adaptable, with realistic expectations of bush life

Benefits

Live-in furnished accommodation

R2614 monthly food allowance in addition to salary

Medical Aid – 50% company contribution (after 3-month probation)

Pension Fund – 50% company contribution (after 3-month probation)

Share of gratuities and 1% company revenue gratuity20 bed nights annually for family and friends

Leave cycle: 4 weeks on, 2 weeks off