Assistant Lodge Manager - 5-Star Luxury Private Game Reserve - Eastern Cape | LB

Assistant Lodge Manager - 5-Star Luxury Private Game Reserve - Eastern Cape🚨 Urgent Vacancy

Kendrick Recruitment is searching for an experienced and guest-focused Assistant Lodge Manager for a well-established 5-star luxury Big Five private game reserve in the malaria-free Eastern Cape - one of South Africa's most celebrated wildlife destinations.

This role is based at one of the reserve's flagship lodges and reports directly to the Lodge Manager. The successful candidate will support the seamless delivery of a world-class guest experience, take ownership of lodge operations in the Lodge Manager's absence and lead the lodge team with confidence, professionalism and high standards.

Please note: In line with the reserve's Employment Equity policy and plan, EE principles will be applied in the selection process.

Minimum Requirements:

Degree or Diploma in Hotel Management - essential

Minimum 3 to 5 years' experience in a 5-star establishment as an Assistant Lodge Manager, Duty Manager or Guest Relations Manager - essential

Proven experience in lodge or hotel management operations

Good working knowledge of POS and PMS systems

Strong leadership and organisational skills

High level of attention to detail

Excellent communication and interpersonal skills

Valid South African driver's licence - essential

Stable work history with contactable references

Key Responsibilities:🌟 Guest Experience

Measure and enhance overall guest satisfaction including managing special requests

Monitor guest feedback on platforms such as Guest Revu and Trip

Advisor

Uphold and continuously elevate service standards delivered by the lodge team🏨 Lodge Operations

Assist the Lodge Manager in overseeing day-to-day lodge team service operations

Ensure effective supervision and management of all lodge operations in the Lodge Manager's absence

Coordinate departmental teams to optimise guest service delivery

Take full responsibility for the overall performance of lodge functions when acting as Lodge Manager👥 Team Development & Training

Conduct targeted training sessions to enhance technical and soft skills of lodge team members

Achieve quality improvement targets set by management

Develop comprehensive policies, processes and standards governing lodge team activities💰 Financial & Administrative Controls

Manage cash handling to minimise variances within acceptable limits

Maintain effective stock management across relevant departments

Identify and implement cost-saving opportunities where possible

Maintain and ensure the upkeep of lodge equipment through preventative maintenance scheduling

Package:

Total Package: R21,800 per month (inclusive of single accommodation)

Live-in: Single accommodation provided on the reserve

Please note: Meals are not included in the package

Start date: As soon as possible

Should you feel you are the right fit for this role, please apply with your updated CV, contactable references and a recent head and shoulders photo ASAP!📌 Please Note: If you do not receive feedback within 7 working days, kindly consider your application unsuccessful.