Cellar Door Ambassador | Luxury Hotel | Cape Town l LB

Cellar Door Ambassador | Luxury Hotel | Cape Town

Kendrick Recruitment is currently seeking an enthusiastic and guest-focused Cellar Door Ambassador for a luxury hotel based in Cape Town. This is an exciting opportunity for a passionate wine and hospitality professional to deliver exceptional guest experiences within a premium tasting room environment.

The successful candidate will be responsible for the smooth and efficient running of cellar door sales while providing outstanding service, wine education, and memorable guest interactions. This role requires high energy, strong attention to detail, and a genuine passion for wine, sales, and customer engagement.

Key Responsibilities:

Welcoming guests and delivering professional, informative wine tastings

Setting up and preparing the tasting area for daily service

Conducting cellar tours and enhancing guest experiences

Managing wine sales, including local and international orders

Handling cash, card transactions, and daily cash-ups

Maintaining accurate stock counts and product displays

Supporting wine club and customer enquiries

Building strong relationships with guests and encouraging repeat visits

Assisting with events, functions, and wine shows

Ensuring excellent customer service and resolving guest queries or complaints

Maintaining cleanliness of the tasting room, including glassware and service areas

Supporting health and safety compliance at all times

Assisting with administrative tasks, bookings, and general operational duties

Requirements:

Matric certificate

Wine or hospitality-related qualification (WSET or similar advantageous)

Minimum of 1 year’s experience in a similar wine sales or cellar door environment

Strong understanding of wine and willingness to learn product knowledge

Excellent interpersonal and customer service skills

High attention to detail and strong numerical ability

Strong organisational and administrative skills

High energy, professional, and guest-centric approach

Ability to work in a fast-paced, standing environment for extended periods

Strong communication skills

Package:

Salary negotiable depending on experience

Live-out position

Candidates who meet the above requirements and are interested in this opportunity are invited to submit their CV to apply for the role.