FOH Guest Experience Manager – Luxury Safari Lodge – Hoedspruit
Hospitality Jobs Africa
Source Hospitality Jobs Africa
Hoedspruit- Posted 1w ago
- Other
- Full-Time
- R10,500 per month
About this role
FOH Guest Experience Manager – Luxury Safari Lodge – Hoedspruit
Our client is seeking a warm, polished and hands-on FOH Guest Experience Manager to join a luxury safari lodge in the Hoedspruit / Greater Kruger area.
This is a highly guest-facing position requiring someone who thrives on personalised hospitality and can coordinate Front of House operations while ensuring guests enjoy a seamless experience throughout their stay.
Description:
- Welcome and host guests throughout their stay
- Coordinate arrivals, check-ins, orientations and departures
- Maintain excellent Front of House and guest-service standards
- Anticipate guest needs and respond promptly to requests
- Coordinate guest preferences and special occasions
- Communicate guest information effectively across lodge departments
- Support dining and hosting experiences
- Monitor guest areas and presentation standards
- Assist with daily Front of House administration
- Handle guest feedback professionally
- Support lodge management with day-to-day operational requirements
- Build genuine relationships with guests
- Ensure consistently warm, personalised and professional hospitality
Requirements:
- Previous Front of House, Guest Relations, Duty Management or Guest Experience experience
- Luxury safari lodge or high-end hospitality experience strongly advantageous
- Excellent guest-hosting ability
- Warm, confident and professional communication style
- Strong organisational and administrative skills
- Excellent attention to detail
- Able to coordinate effectively across departments
- Professional presentation
- Calm and solutions driven under pressure
- Comfortable working hands-on rather than solely administratively
- Computer literate
- Flexible regarding hospitality working hours
- Comfortable living and working within a safari lodge environment
Salary & Benefits
- Salary: R10,500 per month
- Accommodation: Provided
- Meals: Provided
- Uniform: Provided
- Location: Hoedspruit / Greater Kruger
- Employment: Permanent
To apply for this job, click here.
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