Front Office Ambassador

We are looking for a confident and service-oriented hospitality professional who takes pride in creating memorable guest experiences. The successful candidate will be reliable, well presented and able to thrive in a fast-paced, luxury 4* hotel environment.

Minimum Requirements:

South African citizenship

Matric / Grade 12

Relevant hospitality qualification

Minimum 2 years’ experience in a similar Front Desk / Reception role within a hotel environment

Proven working experience on Opera PMS is essential

Excellent verbal and written communication skills

Professional, well-groomed and guest-focused

Strong administration and organisational skills

Ability to work shifts, including weekends and public holidays

Ability to remain calm and professional under pressure

Key Responsibilities:

Welcome and check in guests in a warm and professional manner

Process guest check-ins, check-outs and reservations using Opera PMS

Handle guest enquiries, requests and complaints efficiently

Ensure accurate guest information and billing

Manage payments and maintain accurate records

Liaise with other hotel departments to ensure a seamless guest experience

Provide information regarding hotel facilities, services and local attractions

Maintain a high standard of service in line with the hotel’s 4-star standards

Follow all Front Office procedures and hotel policies