General Manager - Luxury Resort Style Hotel - KZN

A highly accomplished and dynamic General Manager is required to oversee all operations at a mountain resort and leisure property. In this role, the successful candidate will be fully responsible for strategic planning, financial performance, guest satisfaction, and team leadership.

Core Responsibilities

Operational Excellence: Direct all resort departments including Front Office, Food & Beverage, Housekeeping, Maintenance, and Security to ensure seamless daily operations.

Financial Management: Drive profitability by managing annual budgets, reviewing P&L statements, controlling operational costs, and optimizing revenue streams.

Guest Experience: Maintain exceptionally high standards of hospitality, actively monitoring guest feedback to implement continuous service improvements.

Team Leadership: Recruit, mentor, and inspire a high-performing management team while fostering a positive, inclusive, and collaborative work culture.

Asset Management: Oversee the upkeep and preservation of the physical property, ensuring all facilities, grounds, and equipment meet safety standards and luxury expectations.

Strategic Growth: Develop and execute local marketing strategies, corporate partnerships, and community initiatives to boost occupancy and brand presence.

Experience & Qualifications

Experience: Minimum of 5 years of successful experience as a General Manager or Hotel Manager at a full-service resort, conference hotel, or high-volume leisure property.

Education: A Diploma in Hospitality Management, Business Administration, or a related field is highly preferred.

Financial Acumen: Proven track record of managing substantial budgets, forecasting accurately, and delivering strong financial returns.

Leadership: Exceptional interpersonal and communication skills with a demonstrated ability to lead, motivate, and develop large, diverse teams.

Problem Solving: Strong analytical and crisis-management skills, with the agility to resolve complex operational challenges swiftly.

Valid SA Drivers License (Required)