Guest Liaison / Night Relief | Luxury Hotel | Cape Town, Western Cape | SS

NOW HIRING: Guest Liaison / Night Relief | Luxury Hotel | Cape Town, Western Cape

About the Opportunity

Kendrick Recruitment is seeking a polished and service-driven Guest Liaison / Night Relief professional to join a prestigious luxury hotel in Cape Town. This guest-facing role requires an organised and naturally hospitable individual who can deliver seamless, personalised service while confidently supporting both daytime and overnight Front Office operations.

Key Requirements

• Minimum of 3 years’ experience within a 5-star hotel or similar luxury hospitality environment.
• Formal Hospitality qualification preferred.
• Strong Front Office and guest relations experience.
• Confident handling guest arrivals, departures, reservations and billing.
• Experience maintaining accurate guest profiles, correspondence and administrative records.
• Opera PMS experience essential.
• Strong computer literacy, including POS, Word, Excel and Outlook.
• Excellent administrative and organisational skills.
• Experience preparing guest lists, itineraries, daily reports and operational handovers.
• Comfortable supporting Concierge services, recommendations and guest bookings.
• Excellent written and verbal English communication skills.
• Confident and professional when dealing with international guests.
• Strong attention to detail with the ability to multitask effectively.
• Knowledge of Cape Town’s dining, cultural and leisure offerings advantageous.
• Professional, discreet and naturally guest-focused.
• Able to work independently while coordinating effectively with other hotel departments.
• Flexible to work early, late and night shifts, including weekends.

Package

• Basic Salary: DOE
• Live-Out position.
• Medical Aid: 50% contribution towards the main member, capped at the applicable Discovery Health Key

Care plan.

• Pension: 6% employer contribution with 6% employee contribution.
• Monthly gratuity paid according to the applicable split.
• Staff transport available from designated pickup areas.
• Shift Times: Early 06:30–15:30 | Late 14:00–23:00 | Night 22:00–07:00.

For further information or to apply for this position, please contact:simone@Apply Below

Please note that only candidates who meet the minimum requirements will be contacted. Should you not receive a response within seven working days, please consider your application unsuccessful.