Hospitality Operations Director

HOSPITALITY OPERATIONS DIRECTOR | FRANSCHHOEK

An exciting opportunity for an accomplished hospitality leader to take overall operational responsibility for a prestigious, multi-faceted hospitality destination in the heart of Franschhoek.

The Role

Leading the overall performance and guest experience across multiple hospitality divisions

You will work closely with senior management and departmental leaders to drive operational excellence, commercial performance, service standards and continuous improvement.

Key Focus Areas

Lead and develop Hospitality HO

Ds and management teams

Drive operational standards and service excellence

Oversee revenue, budgets, costs and profitability

Monitor guest experience and maintain strong on-the-floor visibility

Develop and implement SO

Ps and operational efficiencies

Oversee recruitment, training, performance and succession planning

Collaborate with Marketing, Revenue and Finance

Manage key partnerships, projects and business development opportunities

Ensure compliance, health & safety and operational risk management

Foster a positive, respectful and high-performing team culture

The Ideal Candidate10–12+ years' hospitality operations experience

Minimum 5 years in a senior leadership / executive management role

Strong multi-department hospitality experience

Proven commercial and operational acumen

Luxury, boutique, wine estate or premium hospitality experience advantageous

Strong leadership, communication and people-management skills

Hands-on, visible and guest-focused

Commercially astute, highly organised and solutions-driven

A genuine passion for developing people and delivering exceptional experiences

A unique opportunity to lead, influence and elevate hospitality operations in one of South Africa's most celebrated wine destinations.