Learning & Development Manager

LEARNING & DEVELOPMENT MANAGER📍 Cape Town | Luxury Hospitality

An exciting opportunity for an experienced Learning & Development professional to join a prestigious luxury hospitality operation and play a key role in developing people, strengthening service standards and building a culture of continuous learning.

The Role:

You will be responsible for coordinating and executing operational training across the hotel, working closely with leaders and departmental trainers to elevate guest and colleague engagement.

Key responsibilities include:

• Learning & Development strategy and implementation
• Training needs analysis & development plans
• New-hire onboarding & induction
• Train-the-Trainer programmes
• Coaching, mentoring & leadership development
• Service standards & operational excellence
• Talent development & succession planning
• Hotel school partnerships & internships
• Employee engagement & development initiatives
• Training compliance, records & Cathsseta programmes

The Ideal Candidate:✔️ Minimum 3 years’ operational hospitality experience✔️ Previous leadership experience advantageous✔️ Hospitality-related qualification preferred✔️ Strong communication & facilitation skills✔️ Excellent organisational and interpersonal skills✔️ Able to influence and engage at all levels✔️ Proactive, energetic, innovative & self-motivated✔️ Proven experience in creating and executing full-cycle processes

If you are passionate about developing people, nurturing talent and driving exceptional hospitality standards, we would love to hear from you.

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