Receptionist

Receptionist Vacancy – Boutique Hotel

We are seeking a friendly, professional, and customer-focused receptionist to join our boutique hotel team. As the first point of contact for our guests, you will play a key role in creating a warm and welcoming atmosphere while ensuring an exceptional guest experience from check-in to check-out.

Key Responsibilities

Welcome guests warmly and provide exceptional customer service.

Manage guest check-ins and check-outs efficiently.

Handle reservations via phone, email, and online booking platforms.

Answer guest enquiries and provide information about the hotel's accommodation, facilities, and local attractions.

Process payments, issue invoices, and maintain accurate guest records.

Coordinate with housekeeping and maintenance teams to ensure rooms are prepared and guest requests are addressed promptly.

Respond professionally to guest feedback and resolve concerns where possible.

Maintain a clean, organized, and professional reception area.

Perform general administrative duties as required.

Requirements

Certificate, diploma, or higher qualification in Hospitality Management, Tourism, Business Administration, or a related field.

Minimum of 1 year experience in a hotel front office or receptionist role, preferably within a boutique hotel.

Excellent verbal and written communication skills.

Strong computer literacy.

Professional appearance with exceptional customer service and interpersonal skills.

Strong organizational and multitasking abilities with keen attention to detail.

Ability to work independently and as part of a team in a fast-paced environment.

Willingness to work shifts, weekends, and public holidays.

Fluency in English; proficiency in additional languages will be an advantage.

What We Offer

Market-related salary, commensurate with qualifications and experience.

A supportive and professional working environment.

How to Apply

Interested candidates are invited to submit their CV and a brief cover letter outlining their relevant experience and suitability for the role.

Application Deadline: 9 October 2026

Only shortlisted candidates will be contacted.