About this role
Boutique Hotel Group based in Ballito is looking for a Reservationist.
Ideal candidate will be a well-organised, articulate individual with solid experience in hotel reservations and a passion for guest service.
Duties:
Taking and inputting reservations Opera
Collecting and processing payments
Attending to emails
Dealing with guests over the phone
Handling enquiries and complaints
Converting enquiries
Upselling on reservations
Requirements:
Matric
A formal hospitality qualification will be an advantage
At least 2+ years’ experience in Hotel reservations / front office
Opera Knowledge
Energetic and enthusiastic
Flexible
Team player
Can work under pressure
Bubbly personality
Good communication skills
Good Telephone etiquette
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