About this role
a hospitality reservations and management services company based in Centurion, is looking for a professional, organised and customer-focused Reservationist / Guesthouse Receptionist to join their team, immediately, or as soon as possible
Please note: Candidates without practical reservations, travel, tourism or accommodation industry experience will not be considered for this position
Job Purpose:
The successful candidate will primarily be responsible for reservations and guest administration, while also assisting with reception and day-to-day guesthouse operations when required to join their growing
Salary: R10 500 – R11 500 + Commission depending on experience
NO JOB HOPPERS!MUST LIVE IN THE CENTURION AREA, OR CLOSE BY (AROUND 20 MINUTE DRIVE)
Working hours will be discussed during the interview and may include:
Option 1: Monday – Friday | 08:00 – 18:00
Option 2: Monday – Friday | 06:00 – 16:00
The successful candidate will also be required to be on duty every second weekend, as per the applicable roster
Job Details and Requirements:
Grade 12
Minimum 2 years' practical experience in accommodation reservations
Previous experience within the hospitality, reservations, travel or tourism industry is essential
Bilingual in Afrikaans and English, with excellent written and verbal communication skills
Experience working with reservation and/or channel management systems such as Nightsbridge, Semper, Bridge
IT or similar
Good working knowledge of Microsoft Office, particularly Excel
Strong internet research skills, including competitor and rate comparisons
Good understanding of the hospitality industry, particularly the accommodation sector
Working knowledge of Online Travel Agencies (OT
As), including Apply Below, Expedia, Safari
Now, Travel
Ground/Lekke
Slaap, and similar platforms
Ability to manage multiple reservations, enquiries and deadlines simultaneously
Professional telephone and email etiquette
Valid Drivers License and Own Reliable Transport
Duties include, but are not limited to:
Reservations will form the main responsibility of this position
Responding professionally and promptly to reservation enquiries
Preparing and sending quotations to prospective guests
Taking, processing and confirming reservations
Capturing reservations accurately on the relevant reservation system
Creating and issuing invoices
Processing and monitoring reservation payments
Following up on outstanding deposits and balances
Managing reservation-related administration from initial enquiry through to guest arrival
Communicating directly with guests via telephone, email and other communication channels
Ensuring that all guest requirements, requests and important reservation information are clearly communicated to the relevant establishment
Assisting guests with additional services such as activities, safaris, transfers and other extras where applicable
Managing reservations received through direct channels, OT
As and travel agents
Ensuring reservation information and records remain accurate and up to date
Assisting with OTA and channel management administration
Reconciling bookings from OT
As, travel agents and direct booking channels at month-end
Updating monthly financial and reservation spreadsheets in Excel
Assisting with rate and competitor comparisons when required
Reception & Guesthouse Responsibilities
Welcoming and assisting guests in a professional and friendly manner
Managing guest check-ins and check-outs
Conducting room checks
Assisting with the day-to-day running of the guesthouse
Responding to guest queries and requests
Preparing quotations and processing onsite reservations
Processing payments
Completing general reception and administrative duties
Ensuring guest information and special requirements are communicated correctly
Assisting with general operational requirements where necessary