Reservationist | Prestigious Franschhoek Hotel | LV

Kendrick Recruitment is seeking an experienced Reservationist to join a prestigious 5-star hotel in the beautiful Franschhoek Winelands.

We’re looking for a warm, professional and organised individual who enjoys helping guests plan their stay. With excellent communication skills and a keen eye for detail, you will ensure each booking is handled with care, creating a personalised experience from the first enquiry through to arrival.

Key responsibilities

Respond to reservations enquiries via telephone, email and online booking channels.

Process individual and group bookings accurately, keeping reservation records and guest profiles up to date.

Provide clear information on room types, rates, availability and hotel facilities.

Follow up on enquiries and turn booking opportunities into confirmed stays.

Handle booking amendments, cancellations and special requests efficiently and professionally.

Share guest preferences and requirements with the relevant departments ahead of arrival.

Recommend room upgrades, packages and additional services where these suit guests’ needs.

Monitor availability and manage bookings in line with the hotel’s occupancy and revenue strategies.

Resolve reservations queries promptly, maintaining a thoughtful and professional approach.

Work closely with Front Office, Revenue and Sales to ensure a smooth guest journey.

What we’re looking for

Previous experience in hotel reservations is essential.

Experience within a 4- or 5-star property would be highly advantageous.

A sound understanding of hotel reservations systems and procedures.

Excellent written and verbal communication skills, with a confident telephone manner.

Strong attention to detail, organisational skills and computer literacy.

The ability to manage competing priorities and work accurately under pressure.

A proactive approach, professional presentation and a genuine passion for guest service.

Knowledge of Franschhoek and the wider Winelands hospitality market would be an advantage.