Rooms Division Manager - Cape Town Seaboard

Upmarket Business hotel in the Cape Town Seaboard region requires a Rooms Division Manager.

The successful candidate will be responsible for the strategic direction and daily operations of the Front Office, Guest Relations, and Housekeeping departments. This role requires a high-level executive capable of managing high-volume guest turnover while maintaining exacting 4-star and 5-star international standards for corporate, government, and leisure travelers.

Key Responsibilities:1. Operational Excellence:

Direct and manage all Rooms Division operations, ensuring that Standard Operating Procedures (SO

Ps) are strictly followed and updated.

Oversee the entire guest journey, from pre-arrival communications and VIP protocols to seamless check-out and post-stay feedback.

Maintain rigorous oversight of room cleanliness and maintenance through daily "white glove" inspections of guest rooms, public areas, and back-of-house facilities.

Conduct daily briefings to coordinate arrivals, departures, and special guest requests, ensuring 100% room readiness.2. Financial and Revenue Management:

Strategic Budgeting: Assist in the preparation of the annual Rooms Division budget and provide monthly reports on financial performance.

Cost Control: Manage labor costs, linen inventory, and guest supplies to stay within budgeted parameters.

Yield Optimization: Collaborate with the Revenue Manager to implement pricing strategies, manage occupancy, and maximize Rev

PAR and ADR.

Financial Accuracy: Oversee the Night Audit process and ensure total accuracy in guest billing and departmental P&L management.3. Leadership and Talent Development:

Team Mentorship: Lead, mentor, and motivate department heads and frontline staff to foster a high-performance culture.

Performance Management: Identify training gaps and implement service excellence programs; conduct regular performance appraisals and recruitment.

Inter-departmental Synergy: Ensure seamless communication between Rooms, Maintenance, Security, and Food & Beverage.4. Guest Experience and Reputation Management:

Escalation Management: Act as the senior point of contact for guest concerns, ensuring rapid, empathetic, and professional resolution.

Reputation Analytics: Analyze Guest Satisfaction Scores (GSS) and online reviews to implement continuous service improvements.

VIP Relations: Personally oversee the arrival and stay requirements for VI

Ps, dignitaries, and long-stay guests.5. Compliance and Safety:

Health and Safety: Ensure the property complies with all statutory health, safety, and hygiene regulations.

Security Protocols: Manage departmental security, including key control systems and guest privacy protection.

Key Performance Indicators (KP

Is):

Financial Performance: Achievement of budgeted Room Revenue, Occupancy %, and ADR targets.

Expense Management: Maintaining departmental expenses and P&L targets within a 5% variance of the budget.

Guest Satisfaction Score (GSS): Achieving and maintaining a minimum aggregate score of 85% on verified guest review platforms.

Room Readiness: Ensuring 100% of rooms are inspected and released for check-in by the designated arrival time.

Staff Development: Completion of 100% of scheduled monthly training hours for all Rooms Division staff.

Minimum Requirements:

Education: Diploma or Degree in Hospitality Management or a related field.

Experience: Minimum 5 years of management experience in a high-volume hotel (150+ rooms).

Technical: Advanced proficiency in Property Management Systems (PMS) and Microsoft Office Suite.

Attributes: Strong financial acumen, conflict resolution skills, and the ability to thrive under high-pressure schedules.