Team Leader - Housekeeping | Luxury Boutique Hotel | Cape Town WC | LB

Housekeeping Team Leader for a luxury hotel based in Cape Town. This is an excellent opportunity for a dedicated hospitality professional with strong leadership abilities and a passion for maintaining exceptional housekeeping standards within a five-star environment.

The successful candidate will be responsible for supervising and guiding the housekeeping team to ensure that all guest rooms, public areas, and back-of-house spaces consistently meet the highest standards of cleanliness, presentation, and operational excellence.

Key Responsibilities:

Supervising daily housekeeping operations and allocating tasks to room attendants and support staff

Ensuring all guest rooms, corridors, and public areas meet luxury cleanliness and presentation standards

Conducting regular inspections and spot checks to maintain quality assurance standards

Identifying and reporting maintenance issues, ensuring timely resolution

Supporting training, onboarding, and development of housekeeping staff

Providing on-the-job guidance, mentorship, and performance feedback to team members

Ensuring compliance with health, safety, and hygiene regulations at all times

Maintaining accurate records of room status, cleaning schedules, and operational reports

Assisting with inventory control, stock management, and reporting shortages

Ensuring efficient use of housekeeping supplies to minimise waste and control costs

Responding to guest requests and ensuring prompt resolution of housekeeping-related issues

Coordinating with other departments to ensure smooth operational flow and guest satisfaction

Supporting VIP room preparation and special guest requirements

Assisting with staff scheduling, shift handovers, and daily operational communication

Maintaining professionalism and upholding hotel standards at all times

Contributing to continuous improvement through feedback, adaptability, and best practice implementation

Requirements:

Grade 12 (Matric)

Minimum of 2 years’ experience in a housekeeping or similar supervisory role within a luxury hotel environment

Strong understanding of housekeeping operations and five-star standards

Proficiency in hotel management systems advantageous

Excellent leadership and team coordination skills

Strong attention to detail and high standards of cleanliness and presentation

Good communication and interpersonal abilities

Ability to work under pressure in a fast-paced environment

Strong organisational and administrative skills

Proactive, hands-on, and solutions-driven approach

Package:

Salary negotiable depending on experience

Live-out position

Candidates who meet the above requirements and are interested in this opportunity are invited to submit their CV to apply for the role.