ZMO 19515 - Front Of House/Reservations Manageress (KZN)

Employer Description5-Star Luxury Lodge

Job Description

Our client is seeking a Front of House / Reservations Manageress to oversee reservations, guest services, and lodge operations. This live‑in role requires a highly organized, professional young lady with strong communication skills, hospitality experience and a passion for guest interaction.

Key Responsibilities:

Manage reservations and front office operations

Operate the Nights

Bridge booking system

Handle guest and agency correspondence professionally

Perform office administration and invoicing

Conduct guest check‑in and check‑out

Coordinate guest activities, excursions and special requests

Host dinners with guests and engage socially to enhance guest experience

Entertain guests in the bar when required

Assist with stock control and stock takes

Supervise staff schedules and duty rosters

Oversee housekeeping and restaurant coordination when required

Maintain accurate accounts and financial records

Qualifications

Previous lodge or hospitality experience in reservations/front office

Proficiency in booking systems (Nights

Bridge advantageous)

Strong organizational and administrative skills

Excellent verbal and written communication skills

Valid driver’s license and own transport – Essential, non-negotiable

Skills

Highly guest‑oriented with a focus on personalized service

Strong interpersonal and hosting abilities

Financial administration and payment control

Multi‑departmental coordination and flexibility

Leadership and staff supervision

Ability to handle guest complaints professionally

Benefits

Spacious en‑suite accommodation with veranda and shared kitchen and dining facilities

All meals provided daily

Work cycle: 4 weeks on, 8 days off