About this role
FIT Specialist | Newlands, Cape Town(Fixed-Term Contract - 6 Months Maternity Leave Cover - Monthly Paid)
An exciting Fixed-Term Maternity Leave Cover (6 Months) opportunity exists for an experienced and highly professional FIT Specialist to join the Vineyard Hotel team.
The successful candidate will be responsible for managing and optimising Free Independent Traveller (FIT) reservations, with a strong focus on maximising revenue while delivering a seamless and exceptional guest experience.
Key Accountabilities
Reservations Management: process FIT reservations accurately and efficiently within established SLA timeframes
Revenue optimisation: maximise average rooms rates through effective upselling and cross-selling
Guest service excellence: provide personalized, attentive service for guests
Financial compliance: secure deposits and payment guarantee per policy; ensure compliance with cancellation & refund policies; minimize bad debt and no-show losses through proactive measures
Coordination and communication: flag potential operational issues proactively
Minimum Requirements:
Matric (NQF Level 4) is required2 years’ experience in hotel reservations
Experience handling individual guest bookings (FIT)
Satisfactory criminal record, subject to assessment of the nature, severity, relevance, and recency of any offence.
Key Competencies-MS365,Proficiency in PMS (Opera/Fidelio), OTA/GDS systems
Knowledge of reservation platforms and booking engines
Excellent guest service and communication skills
Attention to detail for accurate reservations
Analytical and numerical skills
Problem-solving & decision-making ability
Commercial acumen
Product knowledge
Sales & upselling, Adaptability & resilience
Policy & compliancy knowledge
Client-focused
Accuracy
Planning
Results-oriented
Cooperation
Devotion to Quality
Analysing and Forming Opinions
Performing under Pressure
Employment Equity
Preference will be given to Employment Equity candidates in line with the Company’s transformation objectives in the Employment Equity Plan.
Maternity Leave Cover Fixed - Term Period:01 December 2026 – 31 May 2027
Closing Date
Please apply by no later than 19 October 2026