Front Desk Agent - Cape Town

Iconic Hotel based in Cape Town is looking for a Front Desk Agent.

This is a full-time role as a Front Desk Agent responsible for providing exceptional customer service, checking guests in and out, managing reservations, and addressing guest inquiries and concerns.

Duties:

Attend to all guest needs, including but not limited to registration, check in`s, check outs

Kindly and promptly address guest inquiries, requests, and matters of concern

Provide information about hotel services, amenities, and local attractions

Coordinate with other hotel departments to fulfil guest needs and requests

Manage reservations, cancellations, and room assignments and all front desk related tasks

Ensure all relevant policies and procedures are adhered to

Complete all relevant end of day activities and reporting

Maintain and adhere to relevant health and safety protocols as required

Process relevant payment processes

Answer and respond to incoming calls with the appropriate telephone etiquette

Process payments, handle cash, and maintain accurate records

Maintain a tidy and organized front desk area

Use PMS for check-ins, check-outs, and guest information

Answer emails, assisting guests with enquiries and invoicing

Perform other duties and tasks as operationally required

Requirements:

Formal qualification in Hospitality advantageous

Experience in the hospitality industry

Working knowledge of Opera

International experience advantageous

Excellent communication and interpersonal skills

Strong leadership and problem-solving abilities

Ability to work well in a team

Ability to multitask and prioritize tasks effectively

Customer service-oriented mindset

Attention to detail and strong organizational skills Fast & accurate data entry skills

Knowledge of hotel operations and procedures

Highly professional and well groomed

High professional standard of customer service, ascertained through feedback from internal and external customers

Display a 'can-do' attitude