Front Office Manager - Knysna

A Luxury Hotel resort situated in the scenic Knysna coastal region is seeking a dynamic and experienced Front Office Manager to lead the Front Office team and ensure an exceptional guest experience from arrival to departure.

The ideal candidate will be a confident, hands-on leader with a genuine passion for hospitality, strong organisational skills, and a steadfast commitment to delivering outstanding service.

Key Responsibilities:

Operational Oversight: Direct the day-to-day operations of the Front Office department.

Team Leadership: Manage and guide the reception and reservations functions.

Guest Arrival & Departure: Ensure a seamless, warm, and welcoming check-in and check-out process for all visitors.

Inventory & Allocation: Oversee room assignments, booking tracks, occupancy levels, and specific guest requirements.

Guest Relations: Handle inquiries, resolve complaints, and manage special requests professionally and efficiently.

Satisfaction Tracking: Build strong guest relationships to maintain high levels of satisfaction.

Staff Development: Train, motivate, coach, and foster the professional growth of the Front Office team.

Standard Compliance: Guarantee that resort policies, operational procedures, and service standards are strictly maintained.

Cross-Department Collaboration: Work closely with other departments to ensure cohesive operations and an exceptional guest experience.

Administrative Efficiency: Monitor department administration to ensure accurate and efficient procedures are followed.

Performance Targets: Assist in achieving departmental targets and maintaining high operational standards.

Requirements:

Experience: Minimum of 3–5 years in a Front Office Management or similar hospitality supervisory role.

Education: A hospitality qualification is highly advantageous.

Leadership: Proven track record in team management and people skills.

Communication: Exceptional verbal, written, and problem-solving abilities.

Technical Skills: Previous experience using modern Property Management Systems (PMS).

Interpersonal Skills: Strong guest-service capabilities and a professional, positive, hands-on approach.

Flexibility: Ability to work a flexible schedule, including weekends and public holidays.

Composure: Ability to remain calm and professional in a fast-paced environment.