General Manager (Contract Cleaning) - Cape Town

Leading provider of integrated Cleaning Services Salutations based in Cape Town is currently seeking a General Manager to oversee the management of staff and to establish & accomplish business objectives ensuring compliance with service level agreements and ensure the delivery of exceptional service to clients.

Duties:

Execute effective planning, delegating, coordinating, staffing, organizing & decision-making to attain the profit targets whilst ensuring compliance to SL

As

Develop & implement a strategic plan through studying technological & financial opportunities, presenting assumptions & recommending objectives

Ensure the realization of objectives through establishing plans, budgets, setting results measurements, allocating resources & effecting continuous progress review

Coordinate efforts by establishing procurement, production, field and technical services policies and practices; coordinating actions with corporate staff

Assign accountabilities, planning, monitoring, appraise job results, develop a climate for information sharing & providing development opportunities

Build & uphold the company image through collaborating with customers, community organizations, employees and enforcing acceptable ethical business practices

Maintain quality service through establishing & enforcing organization standards

Stay abreast with current industry trends through attending professional seminars/workshops, reviewing professional publications, establishing personal networks, continuously imploring benchmarking & best global practices

Enhance staff effectiveness through recruiting, selecting, orienting, training, coaching, counselling, communicating values, strategies & business objectives

Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback

Manage employee relations, workplace conflicts and effect corrective actions, in line with company policies/procedure

Requirements:

Grade 12

Degree or Advanced Diploma

At least 5+ years’ experience in a management position in the hospitality industry  Must have a background in cleaning or hygiene industry

Technical/Core Training Operations, CRM & Financial Management skills

IT Training (General MS etc.) MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook

Statutory Requirements Knowledge of OHS Act, ISO 9001

Quality Management & Risk Management Systems

Licenses Valid SA Drivers’ License