Guest Relations Officer - Stellenbosch

5* Estate close to Stellenbosch is looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures.

The Guest Relations Officer serves the needs of guests and assists fellow colleagues from different departments if need be.

Duties:

Welcome and introduce guests

Check-in and check-out guests

Pass all relevant guest information on to various departments as required

Assist guests with bookings, tours and transfers, build and create guests’ itineraries

Ensuring that all guest information and rates are correct

Guests’ liaison to all outside guests and assist the restaurant when needed

Update guests’ profiles on Protel

Report to the manager on duty regarding any related maintenance concerns

Assist reservations with lodge guests’ bookings, and messages

Assist Spa, Housekeeping and onsite restaurant

Assist with lunch and dinner bookings on Dine-plan as required

Do a thorough handover with the Night Auditor & early/late shift Guest Relations

Ensure all transfers are booked, tracked and charged

Required: 2 Night audit duties per month

Requirements:

Grade 12

Hospitality Certificate / Diploma

At least 2 years’ experience in a similar role in at a 5* property

Very strong computer and great administration skills

Passionate about the hospitality industry

Excellent interpersonal- & communication skills, written and verbal in English

Strong customer service orientation with excellent people skills

Ability to maintain a professional working relationship with all departments and across cultures and religions

Comfortable in dealing with very distinguished clientele

Must be well-presented

Friendly, helpful and outgoing

Natural warmth and friendliness