Hotel Receptionist

Hospitality Hire is recruiting an experienced Hotel Receptionist for a busy hotel in Cape Town, Western Cape.

We are looking for a professional, well-presented and guest-focused Receptionist with previous hotel front office experience and hands-on experience using Opera PMS (Property Management System).

This position is suited to someone who enjoys working in a busy hotel environment, communicates confidently with guests and can remain professional and organised during high-volume check-in and check-out periods.

Minimum Requirements

Matric / Grade 12 essential

Minimum 2 years' experience as a Receptionist or Front Office Receptionist within a hotel

Previous Opera PMS experience is essential

Strong guest service and communication skills

Good computer literacy

Professional telephone and email communication skills

Ability to handle guest queries and complaints professionally

Comfortable working in a busy, high-volume hotel environment

Must be willing and able to work shifts, weekends and public holidays

Must be based in Cape Town or able to travel reliably for shift work

Key Responsibilities

Welcome and assist hotel guests in a professional and friendly manner

Manage guest check-ins and check-outs

Process guest information and reservations using Opera PMS

Handle guest accounts, payments and billing queries

Answer telephone calls, emails and front office enquiries

Assist guests with hotel information and requests

Respond to guest queries and complaints professionally

Liaise with Housekeeping, Reservations, Maintenance and other hotel departments

Maintain accurate guest profiles and information on Opera PMS

Ensure front office procedures and hotel service standards are followed

Provide efficient guest service throughout the guest journey

What We’re Looking For

We are specifically looking for candidates who already have hotel reception / front office experience. This is not an entry-level Receptionist position.

The successful candidate will be confident using Opera PMS, comfortable dealing directly with hotel guests and experienced in the operational demands of a busy hotel front desk.

To Apply

Please submit an updated CV clearly showing:

Your hotel Receptionist / Front Office experience

The hotels or hospitality establishments where you have worked

Your experience using Opera PMS

Your employment dates

Only candidates who meet the minimum requirements will be contacted.

Apply for this Hotel Receptionist vacancy in Cape Town today.