Lodge Anchor | World-Class Safari Lodge | Sabi Sand | LV

Kendrick Recruitment is seeking an experienced and polished Anchor / Duty Manager to join a world-class luxury safari lodge situated within the Sabi Sand, Mpumalanga.

This is an excellent opportunity for a passionate hospitality professional who thrives in a guest-facing environment and enjoys combining hosting, lodge operations, team leadership and administration. The successful candidate will play an important role in creating highly personalised guest experiences while supporting the smooth day-to-day operation of the lodge.

Key Responsibilities

Provide a warm, professional and highly personalised concierge, reception and hosting service

Ensure exceptional guest relations and maintain a genuine “home away from home” atmosphere

Assist with the daily management and supervision of lodge staff

Train and develop team members in line with luxury hospitality standards

Maintain consistently high standards across housekeeping, maintenance and general lodge presentation

Coordinate closely with all lodge departments to ensure guest requirements and preferences are communicated and delivered

Manage daily concierge and reception administration

Maintain accurate guest profiles and records to support personalised service

Assist with ordering, stock control and general financial administration

Ensure lodge equipment and products are maintained and cared for appropriately

Support Food & Beverage operations and ensure guest dietary requirements and allergies are understood and communicated

Assist lodge management with the effective running of daily operations

Act as an ambassador for the lodge’s conservation philosophy and values

Work collaboratively across departments and assist with additional operational duties when required

Requirements

Minimum 4 years’ hospitality experience, ideally within a recognised 5-star hotel or world-class safari lodge

Previous experience in an Assistant Manager, Duty Manager, Lodge Anchor or similar supervisory role highly advantageous

Exceptional standards of guest service and a genuine passion for luxury hospitality

Strong Food & Beverage knowledge, including terminology and service standards

Good understanding of dietary requirements and food allergies

Previous exposure to financial administration, ordering and stock control

Strong staff management, training and development skills

Excellent communication and interpersonal skills

Excellent command of English; an additional language would be advantageous

Computer literate and confident with hospitality administration

Understanding of basic labour law and disciplinary procedures

Good working knowledge of housekeeping and maintenance standards

Strong awareness of current hospitality, lodge and Food & Beverage trends

Highly organised with exceptional attention to detail

Professional, patient, assertive and able to remain composed in a busy lodge environment

Valid driver’s licence

South African citizenship or a valid working visa

The Ideal Candidate

The ideal candidate will be a hands-on, guest-focused hospitality professional who enjoys being visible within the lodge and building genuine relationships with guests. You should be equally comfortable hosting around the dinner table, managing a guest request, supporting and developing staff, overseeing operational standards and completing the necessary administration behind the scenes.

A cooperative attitude, strong organisational ability and willingness to multi-skill are essential for success in this role.

This is a fantastic opportunity to join an exceptional luxury safari operation within one of South Africa’s most prestigious private game reserves.