Operations Manager – Luxury Safari Lodge Portfolio – North West

Operations Manager – Luxury Safari Lodge Portfolio – North West

Our client is seeking an accomplished Operations Manager to lead and optimise the operational performance of a portfolio of luxury safari lodges in the North West.

This is a senior multi-property leadership position requiring significant luxury lodge operations, commercial, financial and people-management experience. The successful candidate will work closely with Lodge General Managers and operational leadership teams to drive profitability, guest satisfaction, operational excellence and consistent standards across the portfolio.

Description:

Key responsibilities include:

• Provide strategic operational leadership across multiple luxury lodges
• Translate business objectives into measurable property-level operational plans
• Coach, mentor and hold Lodge Managers accountable for performance
• Drive revenue optimisation, profitability and operational efficiencies
• Monitor budgets, operating costs, KPIs and financial performance
• Support achievement of EBITDA and return-on-investment objectives
• Implement and monitor SOPs and operational best practices
• Conduct regular property visits and operational reviews
• Monitor guest satisfaction, feedback and service recovery
• Ensure lodge facilities, infrastructure and assets are maintained appropriately
• Work closely with Finance, HR, Sales & Marketing, Procurement and Maintenance
• Support talent development and succession planning
• Drive sustainability, conservation and environmental initiatives
• Ensure compliance with legislation, health and safety, security and company standards
• Identify operational risks and implement corrective action

The portfolio responsibility, financial accountability and leadership expectations are central to the position.

Requirements:

• Grade 12
• Hospitality, Tourism or Business Management qualification at NQF Level 7 or equivalent
• Minimum 5 years’ experience in a comparable senior operational leadership position
• Minimum 5 years’ experience managing luxury lodges, camps or hospitality operations across multiple properties
• Proven ability to drive revenue, profitability, cost management and guest satisfaction
• Strong financial and commercial acumen
• Excellent leadership and people-development capability
• Strong strategic planning and execution skills
• Excellent stakeholder-management ability
• Decisive, accountable and solutions driven
• Extensive luxury lodge operations experience is essential

Salary & Benefits

• Salary: Market Related
• Location: North West
• Employment: Permanent

To apply for this job, click here.

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