Receptionist - Grahamstown

Game Lodge in the Grahamstown area is looking for a pro-active Receptionist to ensure smooth running operations by channelling accurate information to all promptly and ensuring a warm welcome and heartfelt goodbye to all guests.

Duties:

Ensuring that day sheets are updated daily with correct information and shared with all relevant departments timeously.

Assist with daily safari shop sales with guests and staff

Communication management – ensuring that all phone and radio calls are responded to as per company policy and procedures.

Ensure all guest special requirements are noted, acted upon, and communicated to relevant departments

Act as a central control point in any emergency and ensure you follow company policies and procedures with regard to any emergency situation.

Assist with logistics in terms of transferring guests, staff and deliveries to the correct destinations at the correct times.

Ensure accurate billing and smooth-running check-in and/or check-out procedure

Follow Policies & Procedures regarding payments received, gratuities, forex, and cash handling and management

Provide a professional and friendly service to all guests

Ensure all Front Office Duties are done as per the Front of House BOPS

Requirements:

Matric or Grade 12 certificate

Minimum of 2 years hospitality experience in reputable establishments

Front of House Experience is a must

An outgoing, warm, and friendly personality

Needs to be well presented

Positive attitude, self-motivated, confident, and comfortable around people from all walks of life

Excellent communication and interpersonal skills (listening skills, verbal communication, etc)

Good sense of humour Good guest relations abilities (including effective listening and communication skills)

Excellent people skills

Good knowledge of Front Office

Ability to work under pressure and under tight deadlines

Attention to detail & Accuracy of utmost importance

High energy levels & drive to get things done

Initiative to look for ways of improving

An appreciation of other cultures.  The ability to speak and/or understand another language would be an advantage

Good standard of IT and numeracy

Computer literate with excellent skills in Excel

Res

Request and Sage or similar

Excellent literacy skills (writing of emails, viewing web pages)

Excellent arithmetic skills (counting quantities, using percentages, understanding tables in reports, and interpreting graphs)

Commercial awareness – understanding the company

Understanding resources and suppliers

Stay up-to-date on Industry and World Developments

Team player Ability

Flexibility

Strong time management and team player skills

Demonstrable team player qualities

Analysing and problem-solving skills