Reservationist | Boutique Reservations Office | LV

Kendrick Recruitment is seeking an experienced Reservationist to join a well-established boutique reservations office based in Milnerton, Cape Town.

This is a fast-paced, office-based role ideally suited to a highly organised and detail-oriented hospitality professional who understands luxury service standards and enjoys managing reservations from initial enquiry through to confirmation. The successful candidate will combine accuracy and efficiency with warm, professional communication when dealing with guests, agents and lodge teams.

Key responsibilities:

Manage reservations from initial enquiry through to confirmation

Process booking amendments and cancellations accurately and efficiently

Respond professionally to guest, client and travel-agent enquiries via email and telephone

Prepare accurate quotations and booking confirmations

Ensure correct rates, inclusions and booking details are applied

Capture reservations accurately and maintain comprehensive guest and agent records

Coordinate special requests, guest preferences and operational notes

Liaise closely with lodge teams and internal departments to ensure a seamless booking process

Maintain high standards of accuracy across all documentation and correspondence

Follow up on outstanding booking information where required

Assist with reservations reports, filing and general administration

Deliver consistently professional and guest-focused service

Requirements:

Previous reservations experience within luxury hospitality, lodges or hotels essential

Strong understanding of the reservations process from enquiry through to confirmation

Excellent written and verbal communication skills

Strong computer literacy

Confidence working with reservations systems and Microsoft Office

Exceptional attention to detail and accuracy

Highly organised and able to manage multiple enquiries and deadlines

Ability to work effectively in a busy, fast-paced environment

Professional telephone manner and strong customer-service skills

Positive, proactive and solutions-focused approach

Strong team player with the ability to work independently when required

The ideal candidate will be warm, professional, highly organised and exceptionally detail-focused, with a genuine understanding of the service expectations associated with luxury hospitality.

Package:

R22,000 per month

Office based in Milnerton, Cape Town

Small monthly performance-based incentive applicable after 6 months

This is a great opportunity for an experienced hospitality Reservationist looking to join an established and professional reservations team representing quality lodge and hospitality products.