Reservationist | Luxury Game Reserve | Grahamstown, Eastern Cape | SS

NOW HIRING: Reservationist | Luxury Game Reserve | Grahamstown, Eastern Cape

About the Opportunity

Kendrick Recruitment is seeking an experienced and professional Reservationist to join a prestigious luxury game reserve in Grahamstown, Eastern Cape. This is an excellent opportunity for a hospitality professional with strong reservations experience, exceptional attention to detail and a passion for delivering outstanding guest service.

Key Responsibilities

• Manage guest reservations from initial enquiry through to confirmation and arrival
• Handle telephone and email enquiries in a professional and timely manner
• Provide accurate information regarding accommodation, rates, availability and lodge services
• Process bookings, amendments, cancellations and special requests efficiently
• Maintain accurate reservation records and ensure all booking information is up to date
• Communicate effectively with guests, travel agents, tour operators and internal departments
• Build and maintain positive relationships with guests and trade partners
• Ensure that all guest preferences, requirements and special occasions are accurately recorded and communicated
• Assist with maximising occupancy and revenue through effective reservation management
• Provide consistently high levels of service while representing the reserve professionally

Key Requirements

• Previous experience in a reservations role within a luxury lodge, game reserve, hotel or similar hospitality environment
• Strong knowledge of reservations procedures and systems
• Excellent written and verbal communication skills
• Highly organised with exceptional attention to detail
• Professional, polished and confident manner
• Strong customer service and relationship-building skills
• Ability to work efficiently under pressure and manage multiple bookings simultaneously
• A genuine passion for luxury hospitality and guest experiences
• Strong computer literacy and administrative skills

Package

• Salary: R17,500 per month, negotiable depending on experience
• Live-in accommodation provided

Please note that only candidates who meet the minimum requirements will be contacted. Should you not receive a response within seven working days, please consider your application unsuccessful.