Reservations Consultant | Luxury Hospitality Reservations Team | Franschhoek, Western Cape | SS

NOW HIRING: Reservations Consultant | Luxury Hospitality Reservations Team | Franschhoek, Western Cape

About the Opportunity

Kendrick Recruitment is seeking a professional and detail-oriented Reservations Consultant to join a leading luxury hospitality company based in Franschhoek. This office-based role will work closely with a Senior Reservations Consultant supporting a prestigious lodge collection in Namibia, and is ideally suited to a candidate who can commit long-term to this valued client relationship.

Key Responsibilities

• Handle all incoming reservations emails and calls promptly and professionally
• Accurately record bookings into the PMS and external systems (e.g. Apply Below)
• Ensure rates, availability and special offers are correctly applied
• Confirm deposits and payments in line with company terms and conditions
• Maintain accurate guest records and history files
• Provide detailed knowledge of rooms, suites, activities and logistics for the lodge collection
• Liaise with operations teams to ensure smooth guest arrangements
• Prepare accurate invoices and ensure compulsory charges are included
• Track reservations for statistical purposes and reporting
• Support sales and marketing teams with leads and special projects

Key Requirements

• Previous reservations experience within hospitality (essential)
• Strong administrative and organisational skills
• Excellent communication and customer service abilities
• Computer literacy with PMS and reservations systems experience
• Knowledge of rates, STO contracts and logistics for remote destinations
• Ability to work independently and with accuracy under pressure
• Commitment to long-term career growth within the portfolio

Package

• Salary: Competitive, depending on skills and experience
• Office-based position in Franschhoek, working hours Monday – Friday, 08h00 – 17h00

Please note that only candidates who meet the minimum requirements will be contacted. Should you not receive a response within seven working days, please consider your application unsuccessful.