Wine Lounge Hostess (Fixed Term Contract) - Stellenbosch

Wine Lounge at an Estate close to Stellenbosch is looking for a Wine Lounge Hostess to join their team and be the first point of contact for guests and provide excellent customer service and a pleasant dining experience.

Please note this is a fixed term contract.

Duties:

Welcome guests to the venue

Escort guests to assigned dining or bar areas

Manager reservations

Provide menus and announce waiter/waitress name

Greet guests upon their departure

Coordinate with wait staff about available seating options

Maintain hostess desk clean and tidy

Cater to guests who require extra attention (e.g. children, elderly)

Answer incoming calls and address guests’ queries

Assist with wait staff as needed

Requirements:

Grade 12, hospitality certificate will be a plus

Preferably 1- 2 years previous hostess experience

Understanding of restaurant etiquette

Familiarity with health and safety regulations

Experience in managing reservations

Able to work in a team

Demonstrable customer-service skills

Excellent communication skills (via phone and in-person)

Strong organizational skills with the ability to monitor the entire dining and bar area

Availability to work within opening hours (e.g. evenings, public holidays, weekends)

Good physical condition to walk and stand during an entire shift

Comfortable in dealing with very distinguished clientele

Able to handle high a pressure environment

Must be well-presented

Flexibility and Accountability

Enthusiastic personality