ZMO 19181 - Reservations Manager

Employer Description

Hospitality Group

Job Description

We are seeking a seasoned Reservations Manager to take ownership of a complex reservations and reporting function within a dynamic hospitality environment. This is a senior role requiring strong leadership, financial acumen, and systems expertise.

Key Responsibilities:

Lead and manage the reservations team, ensuring operational excellence.

Oversee the reporting function, delivering accurate, timely and insightful data to management.

Maintain and optimize reservation systems, with a strong focus on Semper.

Collaborate with finance and operations teams to align reporting with business objectives.

Monitor performance metrics and implement improvements to enhance efficiency.

Ensure exceptional customer service standards are consistently met.

Train, mentor and develop team members to achieve departmental goals.

Qualifications

At least 5 years in a senior reservations management role.

Demonstrated success in leading reporting functions and managing complex systems.

Track record of driving operational improvements and delivering measurable results.

Proven background in a hospitality chain environment.

Strong financial and systems acumen, with the ability to interpret and present data effectively.

Proficiency in Microsoft Excel, including advanced functions.

Relevant tertiary qualification in Hospitality Management, Business Administration, or a related field (preferred).

Skills

Minimum of 5 years’ experience working with Semper – Non Negotiable

Exceptional leadership and team management abilities.

Advanced reporting and analytical skills.

Strong organizational and problem-solving capabilities.

Excellent communication and interpersonal skills.

Ability to thrive in a fast-paced, high-pressure environment.

Salary/Package

R40 000 – R45 000 dependent on experience.